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Active Listening Trainings: Keys to effective 2 ways-communication

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Active Listening Trainings: Keys to effective 2 ways-communication

The “Active Listening Training: Keys to Effective Two-Way Communication” course is designed to empower you with the art of active listening, a cornerstone of successful interactions. Whether you’re a professional seeking to enhance your communication prowess or an individual committed to fostering deeper connections, this course will equip you with invaluable strategies to engage, understand, and respond effectively.

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Description

Learning Objectives

Upon completion of this program, participants will acquire these:

  • Identify common communication problems that may be holding you back
  • Develop skills in listening actively and empathetically to others
  • Develop skills to ask questions that give you information you need
  • Learn what their non-verbal messages are telling others
  • Enhance participants ability to handle difficult situations
  • Deal with situations assertively
  • Nurture a culture of communication: The employee engagement journey is a continuous one. Communication is not an “event.” It is a continuous process.

 

Methodology 

  • Brain-friendly/Interactive Lectures
  • Case Studies
  • Role Plays
  • Video/Audio Presentations
  • Practical Exercises
  • Interactive and Engaging Learning
  • Group Discussions
  • Experiential Learning

 

Who Should Attend

This course welcomes Head of Departments, Team Lead, Assistant Manager, Supervisors, Junior Managers, Sales & Marketing Personnel, Administration & Clerical Personnel , Customer Service Personnel, Front Liners

 

Key Contents

Module 1: Overview

Module 2: Techniques to Comprehend The Nuances of Verbal and Non-Verbal Cues 

Module 3: Asking Good Questions

Module 4: Empathetic Communication Techniques

Module 5: Real-Life Simulations

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