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Be Assertive

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Be Assertive

Learn powerful assertiveness training exercises for improving your assertiveness skills to help you deal with conflict at all levels in the organization, discover techniques on how to be an assertive communicator, acquire ways to handle receiving and giving feedback and address business etiquette when professionalism and assertiveness are required.

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Description

Learning Objectives

Upon completion of this program, participants will acquire these:

  • Develop techniques for better working relationships using assertiveness
  • Deal with criticism, confrontation, anger, and negativity effectively and positively
  • Handle difficult situations and people confidently and assertively
  • Identify the best approach to use when voicing ideas and opinions to colleagues and especially senior managers
  • Recognise the link between assertiveness, confidence and self-esteem

 

Methodology 

  • Brain-friendly/Interactive Lectures
  • Case Studies
  • Role Plays
  • Video/Audio Presentations
  • Practical Exercises
  • Interactive and Engaging Learning
  • Group Discussions
  • Experiential Learning

 

Who Should Attend

This course is suitable for C-Suits, Senior Managers, Head of Department, Team Lead, Assistant Manager

 

Key Contents

Module 1: Understanding different styles of behaviour

Module 2: Recognising your own style and behaviours

Module 3: Why do people behave the way they do?

Module 4: Handling difficult situations, problems, and conflicts

Module 5: Assertive, persuasive, and positive communication

Module 6: Assertive techniques

Module 7: Your ongoing assertiveness development

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