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Competency Behaviour-based Interview (CBI)

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Competency Behaviour-based Interview (CBI)

Hiring mistakes are more than just economic costs of money and time, it also impacts the team productivity.

A successful placement of the right-fit candidate is determined by the interviewer’s skills in asking powerful questions to gather the right information that is useful for hiring decisions. The best way to get this information is setting a positive experience platform for the candidate and by conducting a structured and consistent behavioral-based interview.

CBBI focuses on the candidate’s past behavior, action or decision on the job in specific experience or circumstances. Using past behavior is a proven technique used to more accurately determine the future performance or success of the individual.

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Description

Learning Objectives

Upon completion of this program, participants will acquire these:

  • Improved active listening and art of questioning 
  • Know how to use the SOAR technique  
  • Increase success rate of hiring the right candidate 
  • Increase percentage of new hires successfully passed probationary period 
  • Increase retention rate of new hires

 

Methodology 

  • Brain-friendly/Interactive Lectures
  • Case Studies
  • Role Plays
  • Video/Audio Presentations
  • Practical Exercises
  • Interactive and Engaging Learning
  • Group Discussions
  • Experiential Learning

 

Who Should Attend

This course is suitable for Senior Managers, Head of Department, Team Lead, Assistant Manager, Sales & Marketing Personnel, Administration & Clerical Personnel, Customer Service Personnel, Front Liner

 

Key Contents

Module 1: The Missing link and Economics of Hire

Module 2: Competency 

Module 3: Mastering CBBI Skills and Technique (Practicum – Role Plays)

Module 4: Facing Candidates  

Module 5: Evaluating Candidates 

Module 6: Selecting and Rating Experience

Module 7: Candidate’s Interview Experience

Module 8: What Makes a Good Hire 

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