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Customer Support Essentials

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Customer Support Essentials

The “Customer Support Essentials” training course is meticulously designed to equip you with the essential skills and techniques to provide unparalleled service excellence at every touch point with customers. Whether you’re a customer service representative, a frontline employee, or a business owner committed to enhancing customer satisfaction, this course will empower you to go beyond expectations and create memorable experiences for your customers.

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Description

Learning Objectives

Upon completion of this program, participants will acquire these:

  • Create a new relationship with time and results 
  • Deliver a service experience that leaves a positive, lasting impression on the customer’s mind 
  • Develop strategies for dealing with difficult customers 
  • Have an in-depth understanding of your customers 
  • Use various customer service strategies to develop winning solutions for your customers

 

Methodology 

  • Brain-friendly/Interactive Lectures
  • Case Studies
  • Role Plays
  • Video/Audio Presentations
  • Practical Exercises
  • Interactive and Engaging Learning
  • Group Discussions
  • Experiential Learning

 

Who Should Attend

This course welcomes Team Lead, Assistant Manager, Supervisors, Junior Managers, Sales & Marketing Personnel, Administration & Clerical Personnel, Customer Service Personnel, Front Liners

 

Key Contents

Module 1: Introduction  

Module 2: Effective Communication Skills   

Module 3: Handling Complaints  

Module 4: Providing Excellent Service  

Module 5: Putting It All Together 

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