Description
Learning Objectives
Upon completion of this program, participants will acquire these:
- Explained the Balanced Score Card Perspectives, Concept and its application in Performance Management
- Translate strategic directions to key action items
- Develop and use KPI to achieve objectives set
- Implement and evaluate the effectiveness of KPI
- Learn some best practices in Performance Management
Methodology
- Brain-friendly/Interactive Lectures
- Case Studies
- Role Plays
- Video/Audio Presentations
- Practical Exercises
- Interactive and Engaging Learning
- Group Discussions
- Experiential Learning
Who Should Attend
This course is suitable for Senior Managers, Head of Departments, Team Lead, Assistant Manager, Supervisors, Junior Managers
Key Contents
Module 1: Overview
Module 2: Understanding Key Result Areas/Key Performance Indicators
Module 3: KPI Alignment & Balance
Module 4: Cascading KPIs Across Organization
Module 5: Drive for Result
Module 6: Crucial Conversations with Performers and Under Performers
Module 7: Performance Appraisals