Description
Learning Objectives
Upon completion of this program, participants will acquire these:
- Develop techniques for better working relationships using assertiveness
- Deal with criticism, confrontation, anger, and negativity effectively and positively
- Handle difficult situations and people confidently and assertively
- Identify the best approach to use when voicing ideas and opinions to colleagues and especially senior managers
- Recognise the link between assertiveness, confidence and self-esteem
Methodology
- Brain-friendly/Interactive Lectures
- Case Studies
- Role Plays
- Video/Audio Presentations
- Practical Exercises
- Interactive and Engaging Learning
- Group Discussions
- Experiential Learning
Who Should Attend
This course is suitable for C-Suits, Senior Managers, Head of Department, Team Lead, Assistant Manager
Key Contents
Module 1: Understanding different styles of behaviour
Module 2: Recognising your own style and behaviours
Module 3: Why do people behave the way they do?
Module 4: Handling difficult situations, problems, and conflicts
Module 5: Assertive, persuasive, and positive communication
Module 6: Assertive techniques
Module 7: Your ongoing assertiveness development
