Description
Learning Objectives
Upon completion of this program, participants will acquire these:
- Build rapport and develop positive engagement
- Conduct powerful presentations
- Elicit information effectively through the use of effective questioning techniques
- Identify and develop a consultative approach to selling
- Influence, persuade and sell through multiple platforms
Methodology
- Brain-friendly/Interactive Lectures
- Case Studies
- Role Plays
- Video/Audio Presentations
- Practical Exercises
- Interactive and Engaging Learning
- Group Discussions
- Experiential Learning
Who Should Attend
This course is suitable for Sales & Marketing Personnel, Administration & Clerical Personnel, Operations Personnel, Customer Service Personnel, Front liners.
Key Contents
Module 1: Overview
Module 2: The Consultative Sales Process – Discover
Module 3: Filtering Prospects
Module 4: Interpersonal Communication
Module 5: Being Effective In Customer-Centered Selling
Module 6: The Consultative Sales Process – Define
Module 7: Present
Module 8: Objection Handling
Module 9: Close
Module 10: Delivering Proposals That Win Deals
