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Performance Management: Driving Peak Performance through KPI Setting

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Performance Management: Driving Peak Performance through KPI Setting

The idea of a Key Performance Indicator (KPI) simply reflects the notion that some of the aspects of organisational performance requiring improvement or maintenance are more important than others. When a range of these important aspects are selected and a measure has been determined, a set or system of KPIs exists. The focus of KPIs, therefore, is either on the aspects of organisational performance that require improvement, or on the aspects that must be kept within a specified level to ensure continued success of the organisation subordinates.

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Description

Learning Objectives

Upon completion of this program, participants will acquire these:

  • Explained the Balanced Score Card Perspectives, Concept and its application in Performance Management
  • Translate strategic directions to key action items
  • Develop and use KPI to achieve objectives set
  • Implement and evaluate the effectiveness of KPI
  • Learn some best practices in Performance Management

 

Methodology 

  • Brain-friendly/Interactive Lectures
  • Case Studies
  • Role Plays
  • Video/Audio Presentations
  • Practical Exercises
  • Interactive and Engaging Learning
  • Group Discussions
  • Experiential Learning

 

Who Should Attend

This course is suitable for Managers, Department Head, Human Resource Personnel, Business Owners, Entrepreneurs.

 

Key Contents

Module 1: Overview

Module 2: Understanding Key Result Areas/Key Performance Indicators

Module 3: KPI Alignment & Balance 

Module 4: Cascading KPIs Across Organization

Module 5: Drive for Result

Module 6: Crucial Conversations with Performers and Under Performers

Module 7: Performance Appraisals

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