Description
Learning Objectives
Upon completion of this program, participants will acquire these:
- Identify their own preferred style of resolving conflict Â
- Manage confidently interpersonal and common workplace conflict.Â
- Demonstrate skills in resolving conflict.
MethodologyÂ
- Brain-friendly/Interactive Lectures
- Case Studies
- Role Plays
- Video/Audio Presentations
- Practical Exercises
- Interactive and Engaging Learning
- Group Discussions
- Experiential Learning
Who Should Attend
This course is suitable for C-Suits, Senior Managers, Head of Department, Team Lead, Assistant Manager
Key Contents
Module 1: Anatomy of Conflict Â
Module 2: Understanding Conflict
Module 3: Conflict ResolutionÂ
Module 4: The Conflict resolution process:Â
Resolving Conflict: Using “I” MessagesÂ
5 Steps Model for Conflict ResolutionÂ
Module 5: Practical Application Sessions





