Description
Learning Objectives
Upon completion of this program, participants will acquire these:
- Identify their own preferred style of resolving conflict
- Manage confidently interpersonal and common workplace conflict.
- Demonstrate skills in resolving conflict.
Methodology
- Brain-friendly/Interactive Lectures
- Case Studies
- Role Plays
- Video/Audio Presentations
- Practical Exercises
- Interactive and Engaging Learning
- Group Discussions
- Experiential Learning
Who Should Attend
This course is suitable for C-Suits, Senior Managers, Head of Department, Team Lead, Assistant Manager
Key Contents
Module 1: Anatomy of Conflict
Module 2: Understanding Conflict
Module 3: Conflict Resolution
Module 4: The Conflict resolution process:
Resolving Conflict: Using “I” Messages
5 Steps Model for Conflict Resolution
Module 5: Practical Application Sessions
