Description
Learning Objectives
Upon completion of this program, participants will acquire these:
- Create a new relationship with time and results
- Deliver a service experience that leaves a positive, lasting impression on the customer’s mind
- Develop strategies for dealing with difficult customers
- Have an in-depth understanding of your customers
- Use various customer service strategies to develop winning solutions for your customers
Methodology
- Brain-friendly/Interactive Lectures
- Case Studies
- Role Plays
- Video/Audio Presentations
- Practical Exercises
- Interactive and Engaging Learning
- Group Discussions
- Experiential Learning
Who Should Attend
This course welcomes Team Lead, Assistant Manager, Supervisors, Junior Managers, Sales & Marketing Personnel, Administration & Clerical Personnel, Customer Service Personnel, Front Liners
Key Contents
Module 1: Introduction
Module 2: Effective Communication Skills
Module 3: Handling Complaints
Module 4: Providing Excellent Service
Module 5: Putting It All Together
