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Managing Difficult Employees and Conflict Management

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Managing Difficult Employees and Conflict Management

Participants will learn how to approach difficult people, and understand and influence them so that a successful resolution can be achieved without negativity and damage.

The course includes recognizing attitudes and actions that impact others, using effective techniques to deal with difficult people, using tools to deal with anger, developing coping strategies, understanding motives and behaviours.

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Description

Learning Objectives

Upon completion of this program, participants will acquire these:

  • Identify root causes of difficult behavior
  • How to approach and manage difficult people
  • Understand particular types of Behavior
  • How to deal with Passive and Aggressive Behaviour
  • Dealing with workplace conflicts
  • Handle stressful situation
  • Understand the different between minor and major misconduct
  • Know how to act on misconduct happened in the workplace
  • Know how to implement in practical approach the company’s discipline procedure
  • Know the consequences of the misconduct according to the law and the organization

 

Methodology 

  • Brain-friendly/Interactive Lectures
  • Case Studies
  • Role Plays
  • Video/Audio Presentations
  • Practical Exercises
  • Interactive and Engaging Learning
  • Group Discussions
  • Experiential Learning

 

Who Should Attend

This course welcomes C-Suits, Senior Managers, Head of Department, Team Lead and Assistant Manager

 

Key Contents

Module 1: Overview

Module 2: Conflict as Communication

Module 3: Benefits of Confrontation

Module 4: Preventing Problems

Module 5: Managing Anger

Module 6: The Three Step Conflict Resolution Model

Module 7: De-Stress Options to Use When Things Get Ugly

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