


Human interaction is always involving between two or more parties and feedback is not just a tool; it is a cornerstone of effective communication. It reflects elements of our communication style, both verbal and non-verbal that we might not otherwise be able to reveal. This exchange of giving and receiving feedback enriches our deep understanding of ourselves and others.
Cultivating a Culture of Feedback
Fostering a culture where feedback is encouraged is essential as it creates an environment of trust and openness. It can be both in personal and professional spheres. In a workplace, constructive feedback helps one to become better in their skills. Positive feedback strengthen personal behaviors that contribute positively to relationships and work dynamics.
Reflect Our Communication Style and Feedback as a Mirror
Communication style and interaction involves a blend of words, tone, body language, and expressions. Not only that, feedback acts as mirror, reflecting aspects of our communication style that we may not be aware of. We may have an internal perception of how we come across, however, it differs from the external perception others have of us.
Being Honest and Open to Feedback
In addition, honest and sincere feedback has the power to transform individuals and relationships. It serves as a valuable lens, offering insights into our communication patterns, behaviors, and their impact on those around us. Honest feedback, whether positive or constructive, provides an opportunity for personal growth, allowing us to refine our communication style for better interactions.
Demand for Feedback
Seeking feedback is as important as giving it and it’s like a catalyst for self-reflection. It’s better to step forward and actively request feedback as it shows our willingness to grow. By inviting others to partake their observance, we gain fresh perspectives on our communication style. This demand for feedback not only enhances our tone- mindfulness but also strengthens our connections by showing others that their opinions are valued.
Embracing feedback as a gift as it develops understanding, empathy, mutual respect, and create more meaningful and authentic interactions. Let us share and receive feedback thoughtfully and recognize it for what it truly is—as personal and interpersonal communication skills. It is not just a conversation, it’s a transformational journey.
Kamalruzaman Ramlee is a highly qualified professional with a BSc. (Hons) in Social Science (Economics) from the University of Bradford, UK. He has established himself as a seasoned Certified Business Consultant, holding accreditation from the Association of Certified Business Consultants Malaysia (ACBC).
He is a recognized expert in the field of training and development, boasting a range of certifications that include Certified Trainer for the PSMB TTT Certification Program, Certified PSMB Trainer, and Certified PSMB TNA Consultant for SMEs. His journey in the world of professional development began in 2011, and since then, he has consistently demonstrated his expertise in conducting Trainer Development Certification courses.
His area of specialization is in training design, delivery, and assessment. His extensive experience and dedication to enhancing the capabilities of trainers make him an invaluable asset in the realm of professional development and consulting.
Sindra, who has over 20 years’ training & corporate experience, holds a degree in International Business from University of Wales
London, majoring in Human Resource Management.
She has vast experience in the automotive, financial services, business process outsourcing as well as consulting industries.Sindra’s training scope covers team and leadership development. She’s an ICF-certified Professional Coach (ACC), Coloured Brain facilitator as well as a Character-Building Trainer and Coach under KMB Edu.
Her areas of specialisation are People Development & Transformation, Leadership, Customer Service and Operational Efficiency.
Eric Lau is the founder and CEO of Leadership Edge, a leadership development organisation that specialises in empowering and maximising the impact of leaders in driving business goals.
He regularly leads training, coaching and consulting initiatives in the areas of leadership and management for Fortune 500 MNCs and Malaysian Government-linked Companies (GLC) like Petronas, Perodua, Malakoff, Air Selangor, Philips, and more.
His areas of specialisation are Leadership, Management, Communications and Human Relations.
Marilyn is a certified as a Coach and Practitioner in Neuro-Linguistic Programming (NLP),
Timeline Therapy and Hypnotherapy, and also certified as a Life Orientations (LIFO) Trainer.
Having co-authored the book The Little Black Heart, Marilyn has, in the past 12 years, trained employees both in Malaysia and in cities globally including Singapore, Hong Kong, United Kingdom, Vietnam, India and Australia.
Her areas of specialisation are Retail Sales, Service Excellence, Structured Thinking, Critical Thinking, and Self-Leadership.
Helena holds a Master’s Degree of Applied Psychology in Coaching and is a certified professional coach. She is also a certified Motivation Factor Practitioner and a Certified Virtual Learning Facilitator.
Helena uses a variety of strategies to engage teams, embrace change, lead more effectively, foster positivity, and improve performance. She provides insights on how to attract and nurture relationships by communicating effectively and on deeper levels.
Her areas of specialisation are Conflict Resolution, Client Interaction, Emotional Intelligence, Critical and Creative Thinking, Problem Solving and Decision Making.
Reuben is a highly qualified and experienced trainer with a passion for unlocking the potential of individuals and organizations. With a Masters in International Hospitality Management and a certification as a Certified Hospitality Trainer from the American Hotel & Lodging Educational Institute, Reuben has over 15 years of combined experience in both the industry and institute of higher education.
Reuben firmly believes that everyone has unique strengths and talents that can contribute to the success of an organization and society at large. His training approach encourages creative thinking and innovation, pushing boundaries to achieve differentiation that leads to success.
His areas of specialisation are Design Thinking and Customer Service.
Eric is a trained counsellor, business and life coach with over 20 years of experience in developing and delivering leadership development programs both nationally and internationally. He has a proven track record of success in enabling a culture of dialogue for organizational and social change through seminars and group facilitation.
Eric is known for his natural ability to build relationships and empower others to support positive change. He specializes in the Psychology of People Management, Coaching and Counselling Skills, and Resilience in the Workplace. His expertise in these areas makes him a valuable asset to any organization looking to improve their leadership development programs and create a more positive and productive work environment.
With over 28 years of experience in HR consulting and training, Sim has provided services to global and local conglomerates, including some of the top Fortune 500 companies. His areas of expertise encompass Talent Selection, Leadership Development, and Performance Management.
Sim is a co-author of Performance Management: A Study Of Current And Future Practices In Malaysia – Looking Ahead (2001). In recognition of his service, he was awarded the Consultant of the Year Award (Asian Operations) by Development Dimensions International.
He specializes in Competency-Based Interviewing, Performance Management, and Crucial Conversations training.
Alfred, the founder and director of The Wolf Trainer, approaches every situation and interaction as an opportunity for listening and storytelling. He is also a published author of the book “Habitude,” available in major bookstores in Malaysia. Alfred’s expertise as one of the youngest coaches in Malaysia to be an Associate Certified Coach credentialed by the International Coach Federation (ICF) has earned him a strong reputation.
With a specialization in helping organizations drive behavioral change in their employees, Alfred is highly skilled in fostering self-awareness, focus, discipline, and action. He possesses extensive knowledge of various coaching approaches and has a proven track record of delivering desired outcomes for his clients.
Jason has trained and coached more than 10,000 people till today and have been working with various companies, organisations and start-ups through trainings, simulations and coaching many different countries (Malaysia, Singapore, Australia, Indonesia).
Certified Neuro-Linguistics-Programming Practitioner, U.S.A, Certified flowprofiler® Interpreter, Certified HRDCorp, Train the Trainer, 1x TEDx Speaker, Successful People in Malaysia, Britishpedia 2021.
Patrick is an internationally certified trainer specialising in sales, delivering impactful presentations and mindset breakthroughs.
NLP (NF) Practitioner, IR4RWD(IR4.0) Foundation Endorse by MPC, IR4RWD (IR4.0) Train the Trainer Foundation Endorse by MPC, MWS International Licensed Trainer, IBM Design Thinking Practitioner, IBM Critical Thinking Certified, Discipline Agile Scrum Master.
His areas of specialisation are Sales, Leadership, and Critical Thinking.