Description
Learning Objectives
Upon completion of this program, participants will acquire these:
- Create a new relationship with time and resultsÂ
- Deliver a service experience that leaves a positive, lasting impression on the customer’s mindÂ
- Develop strategies for dealing with difficult customersÂ
- Have an in-depth understanding of your customersÂ
- Use various customer service strategies to develop winning solutions for your customers
MethodologyÂ
- Brain-friendly/Interactive Lectures
- Case Studies
- Role Plays
- Video/Audio Presentations
- Practical Exercises
- Interactive and Engaging Learning
- Group Discussions
- Experiential Learning
Who Should Attend
This course welcomes Team Lead, Assistant Manager, Supervisors, Junior Managers, Sales & Marketing Personnel, Administration & Clerical Personnel, Customer Service Personnel, Front Liners
Key Contents
Module 1: Introduction Â
Module 2: Effective Communication Skills  Â
Module 3: Handling Complaints Â
Module 4: Providing Excellent Service Â
Module 5: Putting It All TogetherÂ





