Description

Learning Objectives

Upon completion of this program, participants will acquire these:

• Build deeper trust and rapport
• Identify probable and root causes
• Prioritize actions
• Sharpen your listening skills
• Widen your questioning abilities

Methodology 

• Brain-friendly/Interactive Lectures
• Case Studies
• Role Plays
• Video/Audio Presentations
• Practical Exercises
• Interactive and Engaging Learning
• Group Discussions
• Experiential Learning

Who Should Attend

This course welcomes  Head of Departments, Team Lead, Assistant Manager, Supervisors, Junior Managers, Sales & Marketing Personnel, Administration & Clerical Personnel, Customer Service Personnel, Front Liners

Key Contents

Module 1: Overview

Module 2: Discovery Questioning

Module 3: Application in Problem Solving

Module 4: Application in Presentation

Module 5: Application in Negotiation

Module 6: Application in Coaching

Module 7: Active Listening

Module 8: Coaching Wisdom