Description
Learning Objectives
Upon completion of this program, participants will acquire these:
- Identify common communication problems that may be holding you back
- Develop skills in listening actively and empathetically to others
- Develop skills to ask questions that give you information you need
- Learn what their non-verbal messages are telling others
- Enhance participants ability to handle difficult situations
- Deal with situations assertively
- Nurture a culture of communication: The employee engagement journey is a continuous one. Communication is not an “event.” It is a continuous process.
Methodology
- Brain-friendly/Interactive Lectures
- Case Studies
- Role Plays
- Video/Audio Presentations
- Practical Exercises
- Interactive and Engaging Learning
- Group Discussions
- Experiential Learning
Who Should Attend
This course welcomes Head of Departments, Team Lead, Assistant Manager, Supervisors, Junior Managers, Sales & Marketing Personnel, Administration & Clerical Personnel , Customer Service Personnel, Front Liners
Key Contents
Module 1: Overview
Module 2: Techniques to Comprehend The Nuances of Verbal and Non-Verbal Cues
Module 3: Asking Good Questions
Module 4: Empathetic Communication Techniques
Module 5: Real-Life Simulations
