The 6 Hats in Critical Thinking & Problem Solving

The program highlights the fact that problem-solving is a fundamental aspect of our daily work life. Acknowledging this can lead to a proactive approach to addressing challenges.

This intensive, hands-on, activity-driven program offers participants the opportunity to enhance their problem-solving and decision-making skills. This can include techniques for problem identification, analysis, and generating effective solutions.

Problem-solving is not a one-time skill but a continuous process. The program may instil a mindset of continuous improvement and learning.

Categories: Leadership & Management, Problem Solving & Critical Thinking Tags: Administration & Clerical Personnel, Assistant Manager, Customer Service Personnel, Front Liners, HOD, Junior Managers, Sales & Marketing Personnel, Senior Managers, Supervisors, Team Lead

Description

Description

Learning Objectives

Upon completion of this program, participants will acquire these:

Create depth in the thinking process
Develop higher level of problem solving competency
Improve logical and critical-thinking mode
Inculcate diagnostic and analytical-thinking approach
Proactive and effective decision-making

Who Should Attend

This course welcomes Senior Managers, Head of Departments, Team Lead, Assistant Manager, Supervisors, Junior Managers, Sales & Marketing Personnel, Administration & Clerical Personnel, Customer Service Personnel, Front Liners

Key Contents

Module 1: What is 6 Hat?
Module 2: Defining The Problem with The White Hat
Module 3: Less For More
Module 4: Probing & Identifying Probable Causes with The Yellow Hat
Module 5: Root Cause Analysis with The Green Hat
Module 6: Monitoring And Selecting with The Blue Hat
Module 7: Solutions To Actions with The Black Hat
Module 8: Risk Assessment And Mitigation with The Red Hat