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Customer Management: How to Handle Difficult Customers
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Complaint Management
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The Wow Factor: Art of Delivering the Ultimate Customer Experience
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Body Language: Work that Body
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Active Listening Trainings: Keys to effective 2 ways-communication
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Customer Support Essentials
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Competency Behaviour-based Interview (CBI)
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Inter-Cultural Communication Skill
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Emotional Intelligence at the Workplace
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Dealing with Difficult People
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Handling Objections
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Getting to Yes (Influence & Negotiation)
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Present, Persuade and Win The Deal
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Powerful Public Speaking
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Rock Your Presentation
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The Art of Probing and Questioning
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